Refund Policy
Last updated: May 5, 2026
Our Promise: 30-Day Money-Back Guarantee
We stand behind Earlist 100%. If you're not completely satisfied with your subscription within the first 30 days, we'll refund your money, no questions asked. We only succeed when you do.
1. Refund Window
30 days from your first payment date is the window for requesting a full refund. Your refund window begins on the date we process your initial payment, not the date you created your account.
Example: If you paid on January 10th, 2026, your 30-day refund window closes on February 9th, 2026.
2. Who Is Eligible
You are eligible for a refund if:
- You are within 30 days of your initial payment
- You have not received a refund in the previous 12 months
- You are requesting your first refund from Earlist
3. How to Request a Refund
To request a refund within the 30-day window:
- Email support@earl.ist with your request
- Include your account email address and payment date
- Tell us briefly what didn't work for you (optional, but helpful)
- We'll process your refund within 5 business days
4. Refund Processing
Processing Time: Refunds are processed within 5 business days of your request. The time for the refund to appear in your account depends on your bank (typically 3-5 business days).
Refund Method: Refunds are issued to the original payment method used to make the purchase.
Partial Refunds: After 30 days, refunds are not available, but you can cancel your subscription and avoid future charges.
5. Non-Refundable Items
Custom work or services: If you paid for custom competitive intelligence reports, custom integrations, or professional services, these are non-refundable after delivery.
Annual plans after 30 days: Annual subscriptions are not refundable after the 30-day window, but you can cancel and stop future charges.
6. After Your Refund Window Closes
Cancellation Without Refund
After 30 days, your refund window closes. However, you can still cancel your subscription at any time:
- Monthly plans: Cancel anytime. Your access continues until the end of your billing period.
- Annual plans: You can cancel, but the remaining subscription is non-refundable. You'll continue to have access through the end of your paid year.
How to Cancel
Log into your account and go to Settings → Billing → Cancel Subscription. Your subscription will be marked for cancellation, and you'll keep access until the end of your billing period.
7. Exceptions to This Policy
The following situations are exceptions to our standard refund policy:
Credit Card Processing Errors
If you were charged multiple times due to a technical error, we will refund the duplicate charges regardless of the 30-day window.
Unauthorized Charges
If your account was compromised or used without authorization, we will issue a full refund after we confirm the unauthorized activity.
Service Unavailability
If Earlist experiences extended downtime (>24 hours) that prevents you from using the service, we will issue a pro-rata refund for that period.
8. Trial Periods
If Earlist offers a free trial, no payment is required during the trial. If you are charged after the trial expires without requesting continuation, contact us immediately for a refund.
9. Founding Member Pricing
Founding members (first 100 customers) have their subscription prices locked permanently. This pricing does not change and will be honored even after our refund policy changes. If you requested a refund and later want to reactivate, your founding member pricing will be restored.
10. Frequent Refund Requests
While our 30-day money-back guarantee is available to all customers, we reserve the right to restrict access for accounts that request refunds more than once per year or that appear to be testing the guarantee systematically.
11. Upgrade or Plan Changes
Upgrades: If you upgrade your plan mid-month, we'll prorate the difference and charge you for the upgrade. If you cancel within 30 days of upgrade, you can refund the upgrade cost.
Downgrades: If you downgrade your plan, we'll issue a pro-rata credit for your account that applies to future billing.
12. Tax Considerations
Refunds are issued at the amount you paid (including any applicable taxes). Depending on your location, taxes may not be refundable. Please consult your local tax authority for questions about tax refunds.
13. Changes to This Policy
We may update this Refund Policy at any time. Changes apply only to new subscriptions, not to existing customers. If you already have an active subscription, the refund policy in effect at the time you signed up will apply to your account.
14. International Refunds
Our refund policy applies globally. If you are in the European Union, you also have consumer protections under EU law. If there is a conflict, the more favorable policy will apply.
15. Contact Us
Have questions about refunds? We're here to help and want to make sure you're satisfied.
Email: support@earl.ist
Website: earl.ist
Response Time: We respond to refund requests within 24 hours
Frequently Asked Questions
Q: Can I get a refund if I used the service for the full 30 days?
A: Yes. Our refund policy is simple: if you request a refund within 30 days of your first payment, we'll issue it, regardless of how much you used the service. We want you to try Earlist without risk.
Q: What if I want to cancel but stay within the service?
A: You can pause your subscription from your account settings instead of canceling. This stops charges but preserves your data and workspace. Reactivate anytime to resume.
Q: Can I downgrade instead of getting a refund?
A: Absolutely. If you prefer a lower-tier plan instead of a refund, we'll adjust your subscription and credit your account with the difference.
Q: What if I paid for a full year upfront?
A: Our 30-day money-back guarantee applies to all plans, including annual subscriptions. If you request a refund within 30 days, we'll issue a full refund of your annual payment.
Q: How do I cancel without a refund?
A: Log into your account → Settings → Billing → Cancel Subscription. Your access continues until the end of your paid period, and no more charges will occur.